This web store is ONLY for orders for delivery to the following EEC (European Economic Community) Member States: Austria, Belgium, Denmark, Eire, Finland, France, Germany, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden. We do not ship to any other countries on mainland Europe.

For delivery to the UK please use ...

Need Help?

You should find the answer to your problem by viewing our "Frequently Asked Questions" (FAQ) pages at ...

Deliveries & Payment
The delivery time and cost varies by the destination country (see table below) and the shipping cost will be added to your order when you "CheckOut".

European Courier (Road) Deliveries
Delivery Country	Estimated Delivery Time	Delivery Cost (Euros)
Austria	3 to 4 days	€ 45
Belgium	2 to 3 days	€ 25
Denmark	3 to 4 days	€ 45
Eire	2 to 3 days	€ 25
Finland	4 days	€ 45
France	2 to 3 days	€ 25
Germany	2 to 3 days	€ 25
Italy	4 days	€ 45
Luxembourg	2 to 3 days	€ 25
Netherlands	2 to 3 days	€ 25
Portugal	4 days	€ 45
Spain	4 days	€ 30
Sweden	4 days	€ 30

(Above is subject to product availability and any delays caused by weather and peak or holiday periods)

To discourage internet fraud, it is our policy to deduct the money due (for goods & delivery) from your credit / debit card at time of order (not when we despatch the goods). Only paid orders will be delivered and purchases will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE.

Deliveries are made by courier and will require signature upon receipt as proof of delivery, so if it is likely that nobody will be at your delivery address to accept the goods, please consider delivering to your works address. Any requests made during the order process to leave the goods without signature will be ignored.

We are afraid we cannot deliver at weekends or on Bank Holidays. All goods are shipped in the standard manufacturer's packaging and we are afraid that we are unable to gift wrap the goods, nor can we append any customer specific greetings.
Any out of stock products will be placed on "Back Order" and delivered when available, but in such circumstances you will be advised by email and given the option to exchange or cancel.

Contacting Us & Tracking your Delivery

Whenever possible we prefer to communicate by email so that we have a written record of your query.
We will send you an email when your order is despatched & you can track your order progress online, so please don't phone unless your email is not working - Thankyou

TRACKING YOUR ORDER:
You can track your EU delivery online using the link below - giving either your Order Number (from your emailed Order Confirmation), or your Consignment Number (which you can find on the despatch email we send you) ...

CONTACTING OUR WAREHOUSE:
Should you wish to contact the warehouse about a delivery, then please email them at ... delivery@wellie-boots.com

CONTACTING CUSTOMER SERVICES:
Please email Customer Services at ... eu@wellie-boots.com (Customer Services)

Telephone:
From outside the UK Tel: +44 (0)800 756 6588
From outside the UK Fax: +44 (0)1344 773918

Exchanges / Returns / Warranty Claims and other Info.

For detailed instructions on how to return goods for exchange, refund, or warranty claims see ... 

Size & Fit Disclaimer

We really do want you to get the very best fit from any product(s) that you buy from us, however we are sure that you already understand that the size / style selection of products bought from this web site are entirely under your control and it is impossible for us to confirm that the goods you select will fit you well, therefore we can accept no responsibility for any items that are a bad fit which, in extreme cases as with any inappropriately sized clothing and/or footwear, could cause abrasions or sores.

As you can see from our Exchanges / Returns Policy, we are happy to exchange items that you have bought from us for a different size once you've paid for the re-delivery, so there is no reason for you to put up with any incorrectly fitting products that you may have selected.

Accordingly whilst we do what we can on this web site to publish as much sizing information as is possible to assist you in choosing the best size for you, we are afraid we will not accept any responsibility whatsoever for any consequences (direct or indirect) of items that you buy from us which fit the recipient poorly.

Your Privacy
Our Pledge to You, Our Customer

Collection and Use of Information

Joining Our Mailing List

Contacting Us Regarding Privacy Matters

Security
Secure Shopping

Credit/debit card orders placed on our site are processed by RBS WorldPay using SSL technology, so rest assured that your transactions are protected. RBS WorldPay enable thousands of shoppers in hundreds of countries to shop safely and securely every day - Trusted by customers in 110 countries, RBS WorldPay care about your privacy.. To learn about RBS WorldPay's world leading payment security ... click here.
Please Note that purchases from this Web Store will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE.

Payment
We accept most major Credit / Debit cards, or you can pay by PayPal (not all may be available in your Country) ...

Contacting Technical Support